Frequently Asked Questions

Everything you need to know about your gear and your order.

What is the warranty period for Mont products?

All Mont Adventure Equipment products are covered by a lifetime warranty against defects in materials and workmanship for the practical life of the product.

How long will it take for my order to arrive?

Standard shipping within Australia typically takes 3-7 business days, while express shipping takes 1-3 business days depending on your location.

Can I return an item if it doesn't fit?

Yes, we offer a 30-day return policy for unused items in original packaging with tags attached. Please note that for safety reasons, climbing hardware and undergarments cannot be returned.

How do I care for my down jacket or sleeping bag?

We recommend using a specialized down soap and a front-loading washing machine on a gentle cycle. Always tumble dry on low heat with dryer balls to restore loft.

Do you ship internationally?

Yes, Mont Adventure Equipment ships to most countries worldwide. International shipping costs and delivery times are calculated at checkout based on the destination.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Zip Pay.